Our team is here to assist you with any questions or issues regarding your Simera card.
Send us an email
support@evopaytech.comOpen the Simera app and your available balance is displayed on the home screen. You can also tap the eye icon to show or hide it.
Tap the "Recharge" tab at the bottom of the app, select your card, enter the amount, and confirm the transaction.
Go to Cards → PIN and use the "Forgot PIN" option. You'll receive a confirmation email once it's been reset.
Navigate to the Cards tab, select your card, and tap "Block Card". Contact support immediately if you suspect unauthorized use.
Transactions may be rejected due to insufficient funds, security restrictions, or card status. Check your transaction history for details or contact our support team.